Strategy
Transform real-time conversations into strategic decisions and actionable insights to drive unlock profitability and growth. Meetric empowers executives and leaders with the tools to monitor quality, align strategic objectives, and enhance efficiency, ensuring every customer interaction supports the organization's goals.
Meetric Capabilities for Executive Oversight
Leverage Meetric to ensure high-quality support, monitor team adherence to best practices, and extract actionable insights from every customer conversation.
Strategic Dashboards for Complete Visibility
Track key metrics in real-time—customer satisfaction, issue resolution times, and team performance. Spot trends, mitigate risks early, and align support activities with strategic outcomes.
AI-Driven Insights for Informed Strategy
Ask questions like, "What are the top recurring issues this quarter?" or "How has customer sentiment shifted?" Get instant AI-driven insights that provide clarity and drive decision-making.
Contextual Drilldowns for Root Cause Analysis
Drill into specific issues with a click. Access conversation recordings and interaction highlights for context, supporting deeper analysis and more informed strategic interventions.
AI-Enriched Quality Monitoring
Review key moments with AI-enriched recordings. Easily assess whether support teams are meeting quality standards and use these insights to enhance coaching and optimize processes.
Workflow Automation for Standard Consistency
Use AI to automate essential support workflows and ensure consistency. Trigger actions based on KPIs, escalate issues proactively, and deliver timely resolutions to key customer challenges.
Best Practices Library for Organizational Learning
Create a centralized repository of best practices from successful interactions. Use these insights to maintain consistency, share successful tactics, and elevate the entire support function.
Rapid Onboarding to Scale Effectively
Enable new hires to quickly learn by reviewing impactful customer interactions. Reduce onboarding time and accelerate the time-to-productivity for support teams.
Data-Driven Coaching for Continuous Improvement
Monitor detailed metrics to assess team effectiveness. Identify skills gaps, ensure adherence to proven processes, and coach based on data for better strategic outcomes.
AI Playbook for Process Adherence
Ensure your support teams follow defined processes consistently. AI identifies deviations, enabling you to maintain high service standards and optimize team performance.
Stop guessing. Start winning.
Any insights at your fingertips. Meetrics adaptive dashboards built purposefully the specific needs of conversation intelligence.
Automate data entry, focus on what matters
Automate 80-100% of data entry with AI. Categorize, tag, and summarize conversations into Meetric, and seamlessly sync all data with your CRM, platforms, and workflows.
360 Conversation Capture
Capture & transcribe all conversations in one platform, regardless of mediums, departments or channels.
Complex questions? not a problem.
Magic insights extracts any insight or data powering dashboards, automations and integrations.
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Automate coaching and measure the effect
Regardless of job role, we all have a best practice. Our AI can actively follow if company playbooks are being utilized in meetings, and give continuous feedback.
Start driving profitability today
Don’t take our word for it. See what our clients say
Using Meetric saves us hundreds of manhours every year, and gives sales insights we could previously only dream of.
Wow. Meetric is the real deal. Our sales reps and our leaders use this every day and cannot imagine living without it.
Hats of to the Meetric team.
Meetric helps us coach our sales reps way more efficiently and has completely changed the game for us.
Meetris is responsible for 25% increase in hitrates 2 years in a row.
A complete game-changer for coaching, forecasting and growth.
