Callcenters
Meetric for call centers automates repetitive tasks, provides live call insights, and syncs data directly into your CRM. This reduces admin work, makes customer interactions more transparent, and allows your team to focus on delivering excellent service—leading to higher customer satisfaction and greater efficiency.
How callcenters use Meetric
Meetric provides call center teams with specific tools to increase productivity, simplify workflows, and enhance customer interactions. Features like intelligent dashboards and AI-driven coaching help your team stay efficient and effective.
Dashboards
Track agent and customer behavior, including questions, objections, pricing, and service inquiries. Get a clear overview of all key activities in one place.
Magic insights
Use AI to analyze conversations at scale. Simply ask questions like, "What feedback did customers give on our new service policy?" and get direct answers.
Dashboard drilldowns
Click on insights to see exactly what was discussed, with direct links to specific call recordings for full context.
AI Enriched Recordings
Quickly review calls with AI-generated timelines and key insights, saving hours of manual review.
AI Automations
Automatically trigger actions based on customer or agent behavior. Use over 40 built-in KPIs or customize your own to streamline operations.
Inspiration library
Save and tag key call moments to share best practices or create onboarding content for new agents.
3X faster onboarding
Accelerate agent onboarding by letting them learn from top customer interactions rather than random calls.
Data-driven coaching
Use data to measure and improve individual and team performance, avoiding guesswork and focusing on measurable progress.
AI playbook
Monitor how well agents follow processes at scale, using AI to track compliance and efficiency.
AI Quality Assurance
Utilize AI agents to scan all calls and look for unwanted behavior at scale at a fraction of the cost of doing it manually.
Stop guessing. Start winning.
Any insights at your fingertips. Meetrics adaptive dashboards built purposefully the specific needs of conversation intelligence.
Automate data entry, focus on what matters
Automate 80-100% of data entry with AI. Categorize, tag, and summarize conversations into Meetric, and seamlessly sync all data with your CRM, platforms, and workflows.
360 Conversation Capture
Capture & transcribe all conversations in one platform, regardless of mediums, departments or channels.
Complex questions? not a problem.
Magic insights extracts any insight or data powering dashboards, automations and integrations.
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Automate coaching and measure the effect
Regardless of job role, we all have a best practice. Our AI can actively follow if company playbooks are being utilized in meetings, and give continuous feedback.
Start driving profitability today
Don’t take our word for it. See what our clients say
Using Meetric saves us hundreds of manhours every year, and gives sales insights we could previously only dream of.
Wow. Meetric is the real deal. Our sales reps and our leaders use this every day and cannot imagine living without it.
Hats of to the Meetric team.
Meetric helps us coach our sales reps way more efficiently and has completely changed the game for us.
Meetris is responsible for 25% increase in hitrates 2 years in a row.
A complete game-changer for coaching, forecasting and growth.
