Customer Success
Meetric helps customer success teams save time and improve customer satisfaction by offering real-time insights, automating CRM data entry, and reducing admin tasks. Boost productivity, enhance customer health visibility, and focus on building strong relationships to drive retention.
How customer success teams use Meetric
See how Meetric equips customer success teams with tools to improve workflow efficiency, enhance customer outcomes, and stay proactive.
Real-Time Customer Behavior Dashboards
Track customer behavior in real-time, including questions, product usage trends, feedback, and engagement metrics. Quickly spot customers at risk and take action.
AI-Powered Insights for Customer Feedback
Use AI prompts to analyze customer interactions. For example, ask, "What feedback have we received on the latest feature?" and get a summary instantly.
Detailed Interaction Drilldowns
Click on insights to see specific interactions with direct links to recordings. Gather context and follow up effectively.
AI-Enhanced Meeting Recordings
Review key points from meeting recordings with AI-enriched timelines. Prepare for follow-ups in minutes.
Automated Follow-Ups Based on Customer KPIs
Automate follow-ups based on customer behavior. Use over 40 built-in KPIs to trigger actions like sending onboarding emails or flagging churn risks.
Meeting Insights Library for Best Practices
Tag valuable snippets from meetings to build a best practices library. Use examples for training or share successful tactics across the team.
Accelerate Onboarding with Proven Conversations
Onboard new reps faster by giving them access to impactful customer interactions. They can study proven conversations instead of relying on random meetings.
Data-Driven Coaching for Team Improvement
Use detailed data to coach your team. Track metrics, identify skills to improve, and provide personalized coaching.
AI-Based Playbook Tracking
Monitor how well your team follows customer engagement processes with AI. Identify gaps and ensure consistent delivery of success strategies.
Stop guessing. Start winning.
Any insights at your fingertips. Meetrics adaptive dashboards built purposefully the specific needs of conversation intelligence.
Automate data entry, focus on what matters
Automate 80-100% of data entry with AI. Categorize, tag, and summarize conversations into Meetric, and seamlessly sync all data with your CRM, platforms, and workflows.
360 Conversation Capture
Capture & transcribe all conversations in one platform, regardless of mediums, departments or channels.
Complex questions? not a problem.
Magic insights extracts any insight or data powering dashboards, automations and integrations.
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Automate coaching and measure the effect
Regardless of job role, we all have a best practice. Our AI can actively follow if company playbooks are being utilized in meetings, and give continuous feedback.
Start driving profitability today
Don’t take our word for it. See what our clients say
Using Meetric saves us hundreds of manhours every year, and gives sales insights we could previously only dream of.
Wow. Meetric is the real deal. Our sales reps and our leaders use this every day and cannot imagine living without it.
Hats of to the Meetric team.
Meetric helps us coach our sales reps way more efficiently and has completely changed the game for us.
Meetris is responsible for 25% increase in hitrates 2 years in a row.
A complete game-changer for coaching, forecasting and growth.
