Support
Meetric helps support teams save time and increase customer satisfaction by providing real-time insights, automating CRM data entry, and reducing admin tasks. Meetric boosts productivity, improves visibility into issues, and helps provide timely resolutions to enhance customer loyalty.
How Customer Support teams use Meetric
See how Meetric equips support teams with tools to improve workflow efficiency, enhance customer outcomes, and stay proactive.
Dashboards
Track customer issues in real-time, including questions, support tickets, feedback, and engagement metrics. Quickly spot recurring problems and take action.
Magic insights
Use AI prompts to analyze customer interactions. For example, ask, "What are the most common issues this month?" and get a summary instantly. Quickly assess customer sentiment and act accordingly.
Dashboard drilldowns
Click on insights to see specific interactions with direct links to recordings. Gather context and follow up effectively.
AI Enriched Recordings
Review key points from support interactions with AI-enriched timelines. Prepare for follow-ups in minutes.
AI Automations
Automate follow-ups based on customer behavior. Use over 40 built-in KPIs to trigger actions like sending support documentation or flagging repeat issues.
Inspiration library
Tag valuable snippets from support interactions to build a best practices library. Use examples for training or share successful tactics across the team.
3X faster onboarding
Onboard new support reps faster by giving them access to impactful customer interactions. They can study proven resolutions instead of relying on random calls.
Data-driven coaching
Use detailed data to coach your team. Track metrics, identify skills to improve, and provide personalized coaching.
AI playbook
Monitor how well your team follows support processes with AI. Identify gaps and ensure consistent delivery of support strategies.
Stop guessing. Start winning.
Any insights at your fingertips. Meetrics adaptive dashboards built purposefully the specific needs of conversation intelligence.
Automate data entry, focus on what matters
Automate 80-100% of data entry with AI. Categorize, tag, and summarize conversations into Meetric, and seamlessly sync all data with your CRM, platforms, and workflows.
360 Conversation Capture
Capture & transcribe all conversations in one platform, regardless of mediums, departments or channels.
Complex questions? not a problem.
Magic insights extracts any insight or data powering dashboards, automations and integrations.
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Automate coaching and measure the effect
Regardless of job role, we all have a best practice. Our AI can actively follow if company playbooks are being utilized in meetings, and give continuous feedback.
Start driving profitability today
Don’t take our word for it. See what our clients say
Using Meetric saves us hundreds of manhours every year, and gives sales insights we could previously only dream of.
Wow. Meetric is the real deal. Our sales reps and our leaders use this every day and cannot imagine living without it.
Hats of to the Meetric team.
Meetric helps us coach our sales reps way more efficiently and has completely changed the game for us.
Meetris is responsible for 25% increase in hitrates 2 years in a row.
A complete game-changer for coaching, forecasting and growth.
