Northstar · Customer review
Tomorrow · 10:00
SalesPricing review
Understand what customers say about pricing
See how often pricing comes up, then check the terms, concerns and commitments in the calls.
See how it’s done.
Example walkthroughai.meetric.comPricing insights
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Read narration
- Open AI Insights
A pricing topic can hide very different customer concerns. Open AI Insights to move from the pattern to the conversations behind it.
- Find pricing conversations
The topic overview shows where pricing comes up. These counts are illustrative. Open Pricing and Contract to inspect the actual moments.
- Read the different concerns
Northstar needs finance approval. Aster says the price is above its budget. Those need different responses. Group the moments by conversation.
- Keep each conversation together
Northstar’s approval condition and twenty-seat scope belong to the same conversation. Open the budget-approval moment to keep that context intact.
- Open the budget check
Anna wants the pilot, but finance has not approved the budget. Read the transcript to check whether she is actually asking for a discount.
- Understand the condition
She names finance sign-off as the condition before a start date. That is the issue to follow up. Return to the pricing moments.
- Choose the right response
Follow up on Northstar’s approval, and explore Aster’s budget gap. The conversation tells you which response fits; the topic count helps you find it.
Read the walkthrough
Illustrative product walkthrough using example conversations.
- A pricing topic can hide very different customer concerns. Open AI Insights to move from the pattern to the conversations behind it.
- The topic overview shows where pricing comes up. These counts are illustrative. Open Pricing and Contract to inspect the actual moments.
- Northstar needs finance approval. Aster says the price is above its budget. Those need different responses. Group the moments by conversation.
- Northstar’s approval condition and twenty-seat scope belong to the same conversation. Open the budget-approval moment to keep that context intact.
- Anna wants the pilot, but finance has not approved the budget. Read the transcript to check whether she is actually asking for a discount.
- She names finance sign-off as the condition before a start date. That is the issue to follow up. Return to the pricing moments.
- Follow up on Northstar’s approval, and explore Aster’s budget gap. The conversation tells you which response fits; the topic count helps you find it.
When to use it
You are preparing a pricing review and need the customer conversations behind the numbers.
Start with
- Conversations with Pricing and Contract topics
- Access to AI Insights
How to do it
Open AI Insights from the workspace menu. In the department overview, select Pricing and Contract to open its matching moments.
Read the moments and turn on Group by conversation to see which came from the same call. Separate budget questions, agreed terms and price objections.
Open a relevant moment and select Transcript to check the words in context. Use the evidence to decide what to clarify in the next customer conversation.
Try it with your team’s conversations.
See the sources, the output and the steps that make this useful for your team.