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Know what was decided. See what’s changing.

Meetric captures decisions and commitments from your meetings, reveals patterns in customer conversations and gives you answers with sources.

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Lisa, who runs the company, at the end of a table in the management meeting, listening with a pen on her notebook while a colleague across from her makes a point
Decided · 14 OctRegional list prices from 1 November, if legal clears the terms · Anna
Ask Meetric

Walk into the meeting with the facts.

Ask what customers are telling your teams, what happened to last meeting’s decisions and which accounts need attention.

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You

What needs our attention from last week’s customer conversations?

Meetric

Check that the recurring invoice issue is resolved, and follow up on Orion’s interest in analytics.

Key insights

Helios reported its third invoice-sync failure.

Support promised a fix in that week’s release.

Orion asked to add the analytics tier.

Only sources you have access to
Meeting decisions

Same meeting. Three versions of the decision.

Who owns the pricing change? When does it start? And was legal approval part of the agreement?

With Meetric: keep the decision and its commitments together.

The summary captures decisions, conditions and the owners and dates stated in the meeting. Open the source moment or read what was reported at the next meeting.

Decided · 14 OctManagement meeting · summary
  1. Invoice syncThe invoice sync fix ships this week
    Jonas · Product this week
    Read transcript · 26:05
    “The invoice sync fix ships this week. Jonas, you’re taking that.”Lisa · management meeting · 14 Oct
    Reported · 28 Oct

    Shipped in release 2.1 on 14 Oct

  2. Regional pricingRegional list prices from 1 November, if legal clears the terms
    Anna · Sales from 1 November
    Read transcript · 31:40
    “Regional list prices from 1 November, if legal clears the terms. Anna, can you own the rollout?”Lisa · management meeting · 14 Oct
    Reported · 28 Oct

    Legal cleared the terms on 23 Oct; the prices go live 1 Nov

  3. Support hiringA second colleague on the desk by December
    Maja · Support by December
    Read transcript · 38:12
    “We need a second colleague on the desk by December. Maja, you’ll lead the hiring.”Lisa · management meeting · 14 Oct
    Reported · 28 Oct

    Nadia starts on the desk 3 Nov

Reported · 28 OctNext management meeting · summary
  1. Invoice sync

    Shipped in release 2.1 on 14 Oct

  2. Regional pricing

    Legal cleared the terms on 23 Oct; the prices go live 1 Nov

  3. Support hiring

    Nadia starts on the desk 3 Nov

Customer trends

One complaint or a growing problem?

A weekly update can miss how often the same objection comes up across your teams.

With Meetric: see the pattern. Open the conversations behind it.

Compare pricing objections, churn risks and support issues with last month. Open a category to read the statements behind the count.

OctoberCompared with September
Sales · October

Pricing objections

Recent matching conversations

  • KestrelCustomer
    “The price per seat is the sticking point.”
    Call · 16 Oct · 31:05
  • BirchCustomer
    “We need to bring the per-seat price down before we can go ahead.”
    Call · 15 Oct · 12:48
  • MeridianCustomer
    “A two-year commitment is too long for us at that price.”
    Call · 13 Oct · 08:21
Weekly reports

Monday starts with chasing updates.

Someone has to gather the requests, objections and promises scattered across last week’s conversations.

With Meetric: your weekly question gets answered automatically.

Save a question and choose when it runs and who receives it. Each person gets an answer with sources from the conversations they can access.

Every Monday · 08:00To Lisa, Anna and Elin
Saved question

What did customers ask for and push back on last week, and what did we promise them?

Monday 19 OctLisa’s report · 12–18 Oct
  1. Customer request

    Orion asked for the analytics tier.

    Orion · email · 18 Oct
    “Could we add the analytics tier to our plan?”Customer · Orion
  2. Recurring issue

    Helios reported the invoice sync issue for the third time.

    Helios · support call · 14 Oct · 22:14
    “This is the third time the invoice sync has failed.”Customer · Helios
  3. Our commitment

    Support promised Helios the fix in this week’s release.

    Helios · support call · 14 Oct · 24:02
    “We’ll include the fix in this week’s release.”Maja · Support
2 sources used Only conversations Lisa can access
Your AI assistant

A quick question turns into another meeting.

You need to know where a renewal stands. First, someone has to find the conversation and catch you up.

With Meetric: ask your assistant. Get the answer with its source.

Connect Meetric to the AI assistant you use. Ask about a customer or decision and get an answer grounded in the conversations you can access.

Your AI assistant Meetric connected

Did Northstar agree to renew?

Answer from Meetric

No renewal confirmed in this source. Northstar asked for analytics before renewal, ideally.

Northstar · Sales meeting · 21 Oct · 27:10
“Analytics before the renewal, ideally.”Customer · Northstar
Read transcript context
Anna: How are you thinking about the renewal?
Customer: Analytics before the renewal, ideally.
Signed in as Lisa · Only sources she can access
Private conversations

Company visibility needs a clear privacy boundary.

People need to know a sensitive conversation won’t appear in a company-wide answer or report.

With Meetric: private conversations stay with their owner.

Leaders can see across departments. Private conversations stay out of their view, answers and reports. People can mark a conversation private, and admins can set automatic rules.

Company conversations

Lisa · October · 115 conversations
  • Sales35
  • Customer success23
  • Support46
  • Product9
  • Management2
Anna · My conversations
Private

Salary review

14 Oct · In-person meeting

Access
Anna only
Company answers & reports
Excluded

Automatic privacy rules

Set by your admins

  • Title contains “salary”Private
  • Participant from your law firmPrivate
Recipes · Leadership

Put your conversations
to work.

Practical ways your team can prepare, decide and follow through.

Explore all departments
Across your company

See the customer picture across your teams.

Connect what Sales hears before the deal with what Customer Success and Support hear after it. The conversations feed the same company view.

One company view

  • Customer trends by department
  • Answers with conversation sources
  • Weekly reports for your team
With each person’s access rules applied

See Meetric at work for your leadership team.

Walk through a meeting decision, a customer trend and a weekly report. See the conversations behind each answer.

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