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Give a new colleague the right examples
Assemble a short learning path from useful shared conversations and snippets.
See how it’s done.
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- Open Academy
A new account manager needs a few useful examples for the work ahead. Open Academy to find approved material for the first customer conversations.
- Find the learning folder
Start with the First weeks folder of approved examples. The sequence follows two tasks: understand the goal, then agree the next step. Open the folder.
- Start with the customer’s goal
The first example teaches a useful opening question: what does the customer need to decide? Open the example to hear it in context.
- Hear the question in context
Alex asks about the customer’s decision before discussing the report. That makes the conversation purposeful. Return to First weeks to see the next skill in the sequence.
- Learn to agree a next step
The second example closes with an owner and a date: a Thursday draft and a Monday review. Share the folder so Elin can learn both habits.
- Share with the new colleague
Choose Elin and give her permission to view the folder’s examples. Add the share so she can find the material for her first week.
- Give the first week a practical starting point
Elin now has two examples to watch and two habits to practise: clarify the goal and agree the next step. Use them in the first customer call, then discuss what happened with a colleague.
Read the walkthrough
Illustrative product walkthrough using example conversations.
- A new account manager needs a few useful examples for the work ahead. Open Academy to find approved material for the first customer conversations.
- Start with the First weeks folder of approved examples. The sequence follows two tasks: understand the goal, then agree the next step. Open the folder.
- The first example teaches a useful opening question: what does the customer need to decide? Open the example to hear it in context.
- Alex asks about the customer’s decision before discussing the report. That makes the conversation purposeful. Return to First weeks to see the next skill in the sequence.
- The second example closes with an owner and a date: a Thursday draft and a Monday review. Share the folder so Elin can learn both habits.
- Choose Elin and give her permission to view the folder’s examples. Add the share so she can find the material for her first week.
- Elin now has two examples to watch and two habits to practise: clarify the goal and agree the next step. Use them in the first customer call, then discuss what happened with a colleague.
When to use it
A colleague is joining the team and needs practical examples of the work.
Start with
- Shared Academy snippets and conversations
- Your role-onboarding priorities
How to do it
Choose approved examples relevant to the new role.
Arrange them around the colleague’s first tasks.
Review the sequence and share the selected Academy material.
Suggest a first-week learning path for a new account manager using these shared conversations. Include what to learn from each example and the source.
Try it with your team’s conversations.
See the sources, the output and the steps that make this useful for your team.