GDPR & Compliance
Terms of Service ("Terms")
Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the https://meetric.com website (the "Service") operated by Pitchflow AB ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Content
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.
By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
****Captured interactions and *****interaction data are not considered content. This clause is designated to assets such as uploaded logotypes, images, presentations etc where the platform will naturally include these uploaded assets in emails and customer interactions.
You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
Accounts
When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Intellectual Property
The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of Pitchflow AB and its licensors. The Service is protected by copyright, trademark, and other laws of both Sweden and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Pitchflow AB.
User generated data
By using Pitchflow AB’s services, you agree that anonymized and aggregated data from ****captured interactions may be used to train AI models, with all *personal data, **sensitive data and ***business data (as defined by GDPR and applicable laws) strictly excluded from such use. Pitchflow AB ensures that all data used for AI training is anonymized to prevent any link to individuals or entities. Strong security measures, including encryption, access controls, and regular audits, are in place to protect data privacy. Pitchflow AB complies with relevant data protection regulations, and users may inquire about data handling or request cessation of data use for AI training at any time.
Links To Other Web Sites
Our Service may contain links to third-party websites or services that are not owned or controlled by Pitchflow AB.
Pitchflow AB has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Pitchflow AB shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Service Rules
You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Service in any medium, including without limitation by any automated or non-automated "scraping"; (ii) using any automated system, including without limitation "robots," "spiders," "offline readers," etc., to access the Service in a manner that sends more request messages to the Pitchflow servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser; (iii) transmitting spam, chain letters, or other unsolicited email; (iv) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service; (v) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through the Service; (vii) collecting or harvesting any personally identifiable information, including account names, from the Service; (viii) using the Service for any commercial solicitation purposes; (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (x) interfering with the proper working of the Service; (xi) accessing any content on the Service through any technology or means other than those provided or authorized by the Service; or (xii) bypassing the measures we may use to prevent or restrict access to the Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein.
Termination
We may terminate or suspend your account immediately, without prior notice or liability if you breach any of the terms.
Upon termination, your right to use the Service will immediately cease and all your data will be deleted according to GDPR within 14 days.
Limitation Of Liability
In no event shall Pitchflow AB, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Sweden, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Definitions
*Personal data refers to any information that relates to an identified or identifiable individual. An identifiable individual is one who can be identified, directly or indirectly, by reference to one or more identifiers. Examples of personal data include:
- Name
- Email address
- Identification numbers (e.g., social security number)
- Online identifiers (e.g., IP address, cookies)
- Physical address
- Phone number
- Geolocation data
- Job titles and professional contact details
*Personal data is any information that can, on its own or in combination with other data, be used to identify an individual.
**Sensitive data, also known as "special category data" under GDPR, refers to specific categories of information that require higher protection due to their nature or potential impact if disclosed. In addition to traditional categories, this definition also covers business-related details that may be deemed sensitive in a business context. Examples include:
- Racial or ethnic origin
- Political opinions
- Religious or philosophical beliefs
- Trade union membership
- Genetic data
- Biometric data (when used for identification purposes)
- Health data
- Sexual orientation or sex life
- Criminal convictions and offenses (under certain regulations)
***Business-related data, such as:
- Company names
- Department or team names
- Brand names
- Product names
- Business strategies or internal company information
- Non-public financial or operational data
- Any other sensitive business information that could negatively impact an organization if disclosed
**** Captured interactions refer to any recorded or stored communication between individuals or groups, typically in a business or organizational context. These interactions are documented using various technologies and formats, and may include audio, video, or textual data. Examples of captured interactions include:
- Recorded Calls: Telephone or VoIP calls that are captured and stored in audio format for later review or analysis.
- Video Meetings: Online or in-person meetings that are recorded using video conferencing platforms, capturing both audio and visual content.
- In-Person Meetings: Physical meetings or discussions that are recorded using audio, video, or other means for documentation purposes.
- Textual Communications: Chats, emails, or messaging threads captured as part of business communications.
***** Interaction data refers to any information derived from captured interactions, including summaries, transcripts, or extracted content from recorded communications. This data is typically generated through automated or manual processes and may include a range of formats. Examples of interaction data include:
- Summaries: Condensed descriptions or key points extracted from calls, video meetings, or in-person discussions.
- Transcripts: Written or text-based versions of recorded audio or video communications, either fully transcribed or selectively.
- Extracted Data: Specific information or insights pulled from captured interactions, such as action items, decisions made, participant information, or any other relevant data points.
- Metadata: Information about the interaction itself, such as time, date, duration, participants, and platform used, without revealing the content of the communication.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.
Also see our terms for service for the Calendar Integrations aswell as CRM Integrations.
